Privacy Policy

Last updated: October 2, 2024

1. Introduction

IntelX360 (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and your rights.

2. Scope

This policy applies to personal data collected via https://www.intelx360.com and related services (the “Service”).

3. Data We Collect

1. Data you provide: name, email, job title, company, billing info (if purchasing), support tickets, messages.
2. Automatically collected data: IP address, browser type, device IDs, pages visited, referrer, cookies, analytics data.
3. Derived data: aggregated or anonymized usage statistics.
4. Third-party sources: data from social logins, payment processors, marketing platforms.

4. How We Use Your Data

• Provide, maintain, and improve the Service.
• Process orders, billing, subscriptions and refunds.
• Communicate (support, account notices, marketing — where permitted).
• Security, fraud detection, and legal compliance.
• Analytics and product improvement.

5. Legal Bases (if processing EU data)

• Contract performance: to provide the service.
• Legitimate interests: service improvement, security, fraud prevention.
• Consent: where required — e.g., marketing emails, non-essential cookies.
• Legal obligations: e.g., tax, law enforcement requests.

6. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and (with consent) marketing. You can manage cookie preferences via our cookie banner/settings. For more details see our Cookie Policy section below.

7. Sharing & Disclosure

We may share data with:

• Service providers (hosting, analytics, payments, CRM).
• Legal authorities if required by law.
• Business transfers (e.g., merger/acquisition) — with notice or where required by law.

We do not sell personal data.

8. Third-party Services

Third-party services (e.g., Google Analytics, Stripe, PayPal, HubSpot) process data under their own policies. Links to those providers’ privacy policies are available on their sites.

9. Data Retention

We keep personal data as long as needed for the purposes listed (service, legal obligations, legitimate business needs). Specific retention periods: account data while account is active + 5 years for billing; logs and analytics: 24 months.

10. Security

We use administrative, technical, and physical measures to protect data (encryption in transit, access controls). No system is 100% secure — if a breach occurs we will comply with applicable breach-notification laws.

11. Your Rights (EU/UK/Other applicable regions)

Where applicable you may: access, correct, delete, restrict processing, object to processing, request portability, withdraw consent, and lodge a complaint with a supervisory authority. To exercise rights contact: info@intelx360.com.

12. Children

Our Service is not intended for children under 16 (or local minimum age). We do not knowingly collect personal data from children.

13. International Transfers

If we transfer personal data across borders (e.g., to the US), we implement safeguards (standard contractual clauses, adequacy decisions) where required.

14. Changes to this Policy

We may update this policy. We’ll publish the updated Privacy Policy with an updated effective date and — where required — notify users.

15. Contact